Role Overview
We are looking for a Customer Experience Specialist to measure, analyze, and improve the customer experience across all our touchpoints in our electricity distribution and retail sales activities.
What You Will Do
The role will involve creating monthly Customer Experience Reports, analyzing customer journeys, identifying break points, and developing improvement recommendations.
Why It Might Be a Fit
The ideal candidate will have at least 3 years of experience in customer experience or process improvement, be proficient in using AI tools, and have advanced skills in MS Excel and PowerPoint.
Requirements
- at least 3 years of experience in customer experience or process improvement
- proficient in using AI tools for data analysis, reporting, and presentation
- advanced skills in MS Excel and PowerPoint
To apply for this job please visit linkedin.com.
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