Role Overview
The Customer Experience Representative will drive service excellence by supporting the implementation of customer service strategies, policies, and initiatives within the Medical Devices & Diagnostics business.
What You Will Do
Process customer orders, customer complaints, RCN, price maintenance request, and perform other customer service tasks in accurate and timely manners.
Why It Might Be a Fit
The ideal candidate will have a customer-centric mindset, strong stakeholder management skills, and experience in managing customer service operations, order fulfillment, and achieving service KPIs.
Requirements
- Bachelor’s degree in a relevant discipline
- Minimum 3-5 years of experience in customer service or customer operations
- Proven track record in managing customer service operations, order fulfillment, and achieving service KPIs
- Strong stakeholder management, problem-solving, and project management skills
- Proficiency in ERP/CRM systems and Microsoft Office applications
Benefits
- Competitive salary
- Benefits package
- Opportunities for growth and development
- Flexible work arrangements
- Total Rewards program to support overall well-being
To apply for this job please visit careers.zuelligpharma.com.
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