Customer Success Manager

Role Overview

We’re looking for a Customer Success Manager to own the customer relationship end to end, making sure customers consistently realize value from our platform as we scale.

What You Will Do

Own the customer lifecycle, drive product adoption, lead customer enablement, proactively identify risks and blockers, and act as the Voice of the Customer.

Why It Might Be a Fit

You should be a proactive, customer-first CSM who’s comfortable in a fast-moving environment, with strong communication skills and the ability to turn customer goals into clear success plans and tangible outcomes.

Requirements

• 3+ years in Customer Success, Account Management, or a similar role at a SaaS company
• Experience managing onboarding, adoption, renewals, and expansion across multiple customers
• Ability to own the customer relationship and drive value realization, risk management, and long-term success
• Strong collaborator, able to work closely with Sales, Technical Services, Support, and Product
• Customer-centric, proactive, and process-oriented
• Excellent communication skills, with professional fluency in English and Spanish (additional European languages a plus)
• Familiarity with Salesforce or other CRM tools

Benefits

• Competitive salary
• Benefits package (health insurance & therapy coverage)
• Flexible Retribution Program (meals, transport, childcare, and other tax-efficient benefits)