Join Navan’s Business Technology team as the Senior Manager of Contact Center Platforms, leading a technical team and developing cutting-edge technologies for customer engagement and revenue growth.
Requirements
- 7+ years of experience in Business Technology or IT
- At least 3+ years in a leadership/management capacity specifically focused on contact center tech
- Deep expertise in modern contact center suites (e.g., AWS Connect, Genesys Cloud, or Five9)
- Strong understanding of IVR logic, complex routing, Workforce Management (WFM), and Quality Management (QM) tools
- Proficiency in Agile and DevOps workflows
- Ability to leverage tools like Tableau, Looker, or Snowflake to track platform performance and ROI
Benefits
- Fast-paced environment with opportunities for growth and development
- Collaborative team with a passion for modernizing CX stacks
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