We’re Civica, a software company that helps deliver critical services for citizens worldwide. We’re seeking a Product Operations Support Partner to shape customer voice and improve product decisions.
Requirements
- Define and improve how support issues are escalated and managed into Product
- Establish clear processes for ticket intake, triage, and categorisation
- Ensure product issues are captured with the right context (impact, severity, frequency)
- Work closely with Support teams to embed consistent processes and best practices
- Identify recurring product issues and turn support activity into actionable insights
- Partner with Product teams to improve prioritisation and visibility of issues
- Close the loop with Support on outcomes, fixes, and product decisions
- Reduce ad-hoc escalations and improve overall operational clarity
- Continuously review and refine processes to support scale and efficiency
Benefits
- 25 Days Annual Leave + bank holidays
- Days of Difference – Up to 3 extra days off for volunteering
- Pension Contributions – 5% employer match to support your future
- Income Protection – Up to 75% salary cover for long-term illness
- Life Assurance – 4x salary tax-free lump sum
- Critical Illness Cover – £25,000 lump sum (extendable to dependents)
- Private Medical Insurance – Fast access to private healthcare
- Health Cash Plan – Claim back physio, therapies & more
- Dental Insurance – Cover for routine & emergency care
- Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles
- Affinity Groups – Join employee-led communities
- Bounty Bonus – Refer a friend & get rewarded
Follow us on social media