We’re looking for a Product Operations Support Partner to shape how customer voice influences product decisions across a large and evolving product portfolio. This is a high-impact role that requires bringing structure to complexity, reducing noise, and improving clarity.
Requirements
- Define and improve how support issues are escalated and managed into Product
- Establish clear processes for ticket intake, triage, and categorisation
- Work closely with Support teams to embed consistent processes and best practices
- Partner with Product teams to improve prioritisation and visibility of issues
- Close the loop with Support on outcomes, fixes, and product decisions
- Reduce ad-hoc escalations and improve overall operational clarity
Benefits
- 25 Days Annual Leave + bank holidays
- Days of Difference – Up to 3 extra days off for volunteering
- Pension Contributions – 5% employer match
- Income Protection – Up to 75% salary cover for long-term illness
- Life Assurance – 4x salary tax-free lump sum
- Critical Illness Cover – £25,000 lump sum
- Private Medical Insurance – Fast access to private healthcare
- Health Cash Plan – Claim back physio, therapies & more
- Dental Insurance – Cover for routine & emergency care
- Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles
- Affinity Groups – Join employee-led communities
- Bounty Bonus – Refer a friend & get rewarded
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