We are seeking a Director of Customer Experience to build and lead a world-class customer experience function from the ground up. This role will define how we support our customers across device and software, and will be critical in making customer experience a true competitive advantage.
Requirements
- 7–12+ years of experience in customer service or customer experience leadership
- Experience building and scaling customer support teams from early stages
- Experience supporting physical products and/or connected devices
- Strong familiarity with HubSpot, Shopify, Salesforce, or similar platforms
- Experience implementing customer service tooling including chat, phone systems, and automation
- Strong operational and process design skills
- Customer-first mindset with high standards for quality and responsiveness
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
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