Wrike is looking for a Customer Success Manager to manage a portfolio of Mid Market customers in Australia and New Zealand. The ideal candidate will have experience in customer success management, project management, and business process redesign.
Requirements
- 4+ years experience in Customer Success Management or customer-facing role supporting mid-market clients
- Degree in Business is required
- Experience working with Marketing teams, Professional Services, IT teams, PMO teams
- Able to build and maintain strong relationships with a diverse set of clients, including executives
- Knowledge and hands-on experience in project management, business process redesign, and change management
- Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic
- Willing to dive into technical details of a product to understand it thoroughly
- Having a problem-solver mentality, being a critical thinker, and generally curious
- Passion for learning and improving every day, motivated to excel
- Openness to receiving feedback, being coachable
- Being a strong team player
- Possessing a self-starter attitude with strong ownership skills, willing to go above and beyond the job description
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Relocation Assistance
- Hybrid work mode
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