We are seeking a Customer Experience Specialist to cultivate and promote long-term customer partnerships with key accounts, manage dealer and direct contract business activities, and provide extensive service and consultation to MillerKnoll’s Distribution network and primary cross-functional areas.
Requirements
- Bachelor’s degree or equivalent years of experience
- 6-7 years’ experience in a customer service professional, sales, or a direct commercial customer contact position
- Experience with sales operations or in contract furniture industry with strong understanding of market and distribution channel
- Demonstrated experience working with business systems and technology
- Exceptional communication and presentation skills
- Demonstrated expertise creating, negotiating and implementing alternative solutions to a request or problem
- Proven ability to link customer satisfaction, quality and financial performance
- Analytical skills required – analysis, problem solving and project management
- Highly developed planning and organizational skills, time management skills
- Ability to positively drive and lead change
- Demonstrated ability leading and/or participating on continuous improvement teams/projects and pilot new technology, practices or business enhancements
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
- Tuition Reimbursement
- Relocation Assistance
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