Position Summary
The Sales Operations Supervisor reports to the Division Manager of National Accounts and supports the ongoing requirements of IPS’s National Account customers, and plays a key role in ensuring operational excellence. The position’s priorities include project management, sales reporting, customer analysis, problem resolution, and business improvement. Serving as a trusted resource to the National Accounts team, this role helps coordinate communication across departments, manages follow-through on customer initiatives, and ensures IPS is positioned for success with its National Account partners.
Position Responsibilities – Essential
- Prepare sales reports to discover insights, identify areas for improvement, and support customer presentations.
- Coordinate internal resources to manage onboarding of new business and transitions with customers.
- Assist National Account Managers, Coordinators, and Liaisons with problem resolution and issues that negatively impact customer service levels.
- Build a close working relationship with other IPS departments to ensure effective communication and successful execution of joint initiatives.
- Track progress against customer agreements, including productivity improvement and cost-savings commitments.
- Partner with the Procurement team to identify cost-saving opportunities and implement them successfully without impacting customers.
- Work with the Division Manager to build a support team and systems that enable the continued growth of the National Account business at IPS.
- Lead or assist with project management initiatives as assigned.
Essential Skills and Experience
- High initiative and eagerness to continuously improve existing processes
- Strong interpersonal, time management, and communication skills
- Proven ability to resolve issues quickly and professionally while maintaining strong relationships with customers and internal teams
- Analytical skills using data from different sources to support decision-making and identify opportunities for improvement
- Ability to lead and develop others while working collaboratively to achieve shared goals
- Dependable, adaptable, and detail-oriented, with the ability to manage multiple priorities effectively
- A proactive, solutions-oriented mindset and a commitment to delivering results
Beneficial Skills and Experience
- Bachelor’s Degree
- 7 or more years of work experience in a similar role
- PC proficient in Windows-based programs and the internet
- Strong expertise with PowerPoint and Excel
- Familiarity with Power BI or other reporting tools is a plus
Why You’ll Love Working Here
- Competitive pay
- No nights or weekends
- Paid holidays, vacation, and PTO
- Comprehensive benefits package including medical, dental, vision, HSA/FSA options, life insurance, short- and long-term disability, voluntary supplemental coverage, and an Employee Assistance Program (EAP)
- 401(k) with company contributions
- Modern campus perks including an onsite gym, pickleball court, monthly food trucks, and an on-site ice cream machine
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