Spellbook is a comprehensive AI copilot for transactional lawyers that helps legal teams draft, review, and negotiate contracts up to 10x faster and with greater precision. As a Scaled Customer Success Manager, you’ll drive adoption, retention, and engagement across a high-volume portfolio of small to mid-sized customers.
Requirements
- 2+ years in customer success, account management or a similar role in a B2B SaaS environment.
- Experience with scaled/lifecycle CS or managing high-volume SMB customer segments.
- Proven ability to manage and impact a large volume of accounts without sacrificing the quality of support or customer outcomes.
- Excellent written communication skills.
- Strong organizational skills and a systems mindset.
- Familiarity with CRMs (e.g., HubSpot) and willingness to maintain clean and consistent data hygiene.
- Self-starter who thrives in a fast-paced, constantly evolving environment.
Benefits
- Access to company-paid group benefits for you and your family
- Disconnect during holiday closure and take advantage of generous time off policies throughout the year
- Monthly paid meals
- Annual wellness allowance to support your well-being
- Parental leave top-ups as your family grows
- $1,000 towards mental health support
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