Supplier and Customer Experience Specialist role involves collaborating across teams to deliver success for customers, managing a diverse portfolio of supplier operations, and ensuring a positive customer experience across the content lifecycle. The role requires a University Graduate degree, 4+ years of professional experience in publishing or relevant industry, and strong knowledge of MS Office. The role involves various responsibilities such as improving supplier performance, ensuring a positive customer experience, and managing CX reporting and improvement. The company offers various benefits such as comprehensive health insurance, flexible working arrangements, and employee assistance program.
Requirements
- University Graduate degree
- 4+ years of professional experience in publishing or relevant industry
- Solid Understanding of quality and/or performance management principles
- Experience of working with customers/end users delivering high quality services
- Strong knowledge of MS Office
- Basic knowledge in auditing and assessment processes
- Qualifications in Lean methodologies
- Demonstrated competency in project management
- Accessibility workflow and supplier knowledge
- Health Content Management relevant experience and knowledge
Benefits
- Comprehensive Health Insurance
- Enhanced Health Insurance Options
- Group Life Insurance
- Group Accident Insurance
- Flexible Working Arrangement
- Employee Assistance Program
- Medical Screening
- Modern Family Benefits
- Long-Service Awards
- New Baby Gift
- Subsidized Meals in Chennai
- Various Paid Time Off
- Free Transport pick up and drop from the home – office – home (applies in Chennai)
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