Customer Success Manager

Role Overview

We are seeking a proactive and customer-focused Relationship Manager to join our growing team. This person will partner with our clients to ensure satisfaction, and drive adoption and retention of our technology solutions.

What You Will Do

The Customer Success Manager will serve as the central point of coordination between the client and Lynx teams, assist with product configuration, product training, and other frequently asked questions, and maintain responsibility for the overall health, satisfaction, and retention of assigned client relationships.

Why It Might Be a Fit

The ideal candidate has 5-7 years of experience in an account manager, relationship manager, or customer success manager role in the technology space, preferably B2B SaaS within the healthcare or fintech industry.

Requirements

• 5-7 years’ experience in an account manager, relationship manager, or customer success manager role in the technology space
• General healthcare and fintech industry knowledge
• Exceptional communication, problem-solving, and interpersonal skills
• Ability to manage multiple priorities, meet deadlines, and drive cross-functional collaboration
• Curiosity and creative problem-solving skills
• Interest in working in a fast-paced startup environment
• Executive presence and ability to quickly build consensus with senior level internal and external executives
• Undergraduate degree in business, marketing, liberal arts or a related field

Benefits

• Competitive salary packages
• Equity
• Performance bonuses
• Comprehensive medical, dental, and vision
• Unlimited vacation
• Paid parental leave for eligible employees
• 401(k) plan