Senior Customer Success Manager

Hybrid Full TimeMinato, JapanA2MAC1

Role Overview

Support the sales process with manufacturing and solution expertise, lead customer discovery sessions, and deliver product demonstrations.

What You Will Do

Translate customer requirements into tailored solution concepts, deliver product demonstrations, and support RFP/RFQ processes.

Why It Might Be a Fit

Capture customer and market feedback, collaborate with Product Management, and identify gaps, opportunities, and future improvements.

Requirements

  • Knowledge of manufacturing and production technologies
  • Technical background in mechanical engineering or manufacturing engineering
  • Experience in SaaS, enterprise software, automotive or manufacturing industry, product costing, or product sustainability
  • Project management experience and familiarity with project management and collaboration tools
  • Confident handling of data and analytical tools, especially Excel
  • Hands-on mindset when working with and administering software products
  • Excellent communication and comprehension skills in English and German
  • Ability to explain complex technical topics clearly and understand customer needs effectively
  • Strong analytical and structured problem-solving skills

Benefits

  • Dental insurance
  • Vision insurance
  • Travel Readiness (approximately 10 trips per year)

To apply for this job please visit jobs.workable.com.

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