Customer Experience Associate – Furniture/Large Appliances

Role Overview

As a Customer Experience Associate in Furniture/Large Appliances, you will help customers discover new products and make shopping fun and informative. You’ll know which products meet customer needs and stay up to date on furniture/large appliance trends.

What You Will Do

Greet customers with eye contact and smile, listen to customer needs, offer appropriate products, complete transactions accurately, and engage customers in conversation.

Why It Might Be a Fit

We focus on your development, provide tools and resources to succeed, and want to see you grow. Joining the Exchange means joining a team devoted to you.

Requirements

• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Able to take initiative
• Able to share brand knowledge
• Excellent attention to detail
• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Excellent communication skills
• Basic computer skills

Benefits

• Flexible scheduling
• Comprehensive medical, dental, life, and disability insurance
• Paid time off
• Shift differential/holiday pay
• Traditional pension and 401K plan to qualifying associates
• Access to the base and its facilities
• Mass Transit program
• Status as an employee of the DoD