Supervisory Customer Experience Associate

Role Overview

As a Supervisor, you will lead a team of Customer Experience Associates, understanding sales goals, planning workloads, and delivering on department and store sales goals as well as customer engagement.

What You Will Do

Create schedules, lead a culture of accountability, respond to and deescalate negative customer experiences, and empower team members to make things right for customers.

Why It Might Be a Fit

Promote a positive team and customer-centric culture, utilize business knowledge to troubleshoot opportunity areas, and ensure customers have an extraordinary experience.

Requirements

• Promote a positive team and customer-centric culture
• Lead a culture of accountability through clear expectations
• Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas
• Ensure customers have an extraordinary experience while shopping
• Greet every customer with eye contact and smile in your authentic way

Benefits

• Flexible scheduling
• Comprehensive medical, dental, life and disability insurance
• Paid time off
• Shift differential/holiday pay
• Traditional pension and 401K plan
• Access to base and its facilities
• Mass Transit program
• Status as an employee of the DoD