Product Manager, Customer Experience

Abbott is a global healthcare leader that helps people live more fully at all stages of life. The company is looking for a Product Manager, Customer Experience to join its Diabetes Care division. The role will involve creating a best-in-class customer experience through a leading digital ecosystem that is personalized and builds trust across all of Abbott’s channels.

Requirements

• Bachelor’s degree with at least 4 years of related experience
• Driving end-to-end tech-based product development, with a proven track record of bringing solutions from conception to market successfully
• Deep understanding and experience in a similar role within the Medical/Consumer technology or similar space
• Experience working with cross-functional teams in a fast-paced, agile environment, utilizing Scrum project management processes and/or the Product Operating Model framework
• Proven indirect product team leadership experience throughout multiple phases of digital transformation
• Strong analytical skills: able to collect, assess and derive insights from data to make decisions
• Highly proactive, action & solution-oriented; self-driven, hands-on and, comfortable taking ownership
• Team-player who enjoys taking on accountability and connecting with people in an international team
• Excellent communication skills in English and proficiency in a second language preferred but not a must
• Ability to understand and articulate value—both customer and business value—and translate it into actionable product decisions
• Ability to collaborate effectively with global stakeholders across multiple time zones and non-traditional work hours
• Familiarity with cloud technologies, APIs, and scalable architectures; AI/ML integration experience is a strong plus
• Experience working with contact center operations or customer support processes is a plus, including understanding pain points and improving agent/customer experience

Benefits

• Free medical coverage in our Health Investment Plan (HIP) PPO medical plan
• Excellent retirement savings plan with a high employer contribution
• Tuition reimbursement
• The Freedom 2 Save student debt program
• FreeU education benefit – an affordable and convenient path to getting a bachelor’s degree