Customer Experience Representative II

Customer Experience Representative II at Allergan Aesthetics, an AbbVie company, responsible for handling email inquiries, processing transactions, and providing exceptional customer service.

Requirements

• Receive and answer 60-80 customer inquiries regarding product orders, order status, lot number research, physician certification, product returns, requests for credits, product search, and pricing and services offered.
• Ability to use critical thinking skills to resolve inquiries to meet service levels.
• Support additional projects and requests as needed.
• Partner with sales and other operational departments to provide exceptional customer service within designated service levels to complete order transactions and other informational call follow up.
• Deliver an excellent customer experience, while acting in a professional and courteous manner.

Benefits

• Paid time off (vacation, holidays, sick)
• Medical/dental/vision insurance
• 401(k)