Revenue Operations Manager

Position Summary

We are seeking a strategic and hands-on Revenue Operations Manager to build and scale our revenue engine by aligning Sales, Marketing, and Customer Success through system-driven processes and operational excellence. This role will own revenue forecasting, CRM systems, workflow automation, and end-to-end revenue operations to improve efficiency, visibility, and scalability across the customer lifecycle. The ideal candidate is highly analytical, process-oriented, and experienced in building operational infrastructure within high-growth or scaling organizations. This individual will work cross-functionally to identify operational gaps, streamline workflows, and implement practical solutions that drive revenue growth and organizational alignment.

Key Responsibilities

Revenue Forecasting & Sales Strategy

• Own and deliver accurate revenue forecasts, including pipeline coverage, conversion assumptions, and scenario planning
• Partner with Sales leadership to improve forecast accountability and pipeline performance
• Analyze revenue and performance trends to support segmentation, targeting, and strategic planning
• Support upsell, renewal, and expansion initiatives in partnership with Sales and Customer Success teams

CRM & Revenue Systems Management

• Own and manage CRM platforms (e.g., HubSpot), including workflows, automation, integrations, and system configuration
• Design and implement system-driven workflows across the full revenue lifecycle, from lead generation through onboarding and expansion
• Build automation and triggers to support handoffs, follow-ups, billing, and expansion opportunities
• Ensure CRM data integrity and maintain visibility into pipeline activity, customer health, and revenue performance

Revenue Operations & Process Optimization

• Develop and implement scalable, standardized processes across the customer lifecycle
• Define and improve ownership structures and handoff processes between Sales and Customer Success
• Serve as a central operational partner to drive alignment across revenue-generating teams
• Eliminate manual processes through automation and workflow optimization initiatives
• Identify operational inefficiencies and implement scalable, data-driven solutions

Qualifications

Education & Certifications

• Bachelor’s degree in Business, Commerce, Economics, Data Analytics, or a related field
• CRM or Revenue Operations certifications (e.g., Salesforce Administrator, HubSpot Certifications) are considered an asset
• Additional training in business intelligence, process improvement, Lean, or Six Sigma is considered an asset
• Experience with data visualization and reporting tools such as Power BI or Tableau is considered an asset

Experience

• 10+ years of experience in Revenue Operations, Sales Operations, or Business Analytics within high-growth or scaling organizations
• Proven experience designing and implementing revenue processes across the full customer lifecycle
• Strong hands-on experience configuring and managing CRM systems, including automation, workflows, integrations, and data structures
• Demonstrated success owning revenue forecasting, pipeline analysis, conversion modeling, and scenario planning
• Experience building automated, system-driven workflows to improve operational efficiency and scalability
• Strong analytical and reporting capabilities with experience developing dashboards and actionable business insights
• Proven ability to identify operational gaps and implement practical solutions that drive measurable improvements
• Experience collaborating cross-functionally with Sales and Customer Success teams
• Strong communication and stakeholder management skills with the ability to drive alignment and resolve ambiguity
• Comfortable operating in fast-paced, evolving environments with a high level of ownership and accountability

Core Competencies

• Analytical and data-driven mindset
• Project management
• Change leadership
• Stakeholder management
• Strategic thinking
• Process improvement
• Cross-functional collaboration
• Problem solving
• Execution focused
• Mentorship and team support

Benefits

• Competitive compensation package
• Health and dental benefits
• RRSP matching program
• Short-Term Incentive Plan (STIP)
• Hybrid work environment in Calgary, AB