Senior Customer Success Manager

Role Overview

Manage a portfolio of customer accounts, drive customer onboarding, adoption, engagement, and long-term success, and act as the voice of the customer by sharing feedback with Product and cross-functional teams.

What You Will Do

Monitor account health, proactively mitigate risk, and execute retention strategies, identify expansion opportunities and partner with Sales on renewals and growth, and track customer outcomes, adoption metrics, and key performance indicators to drive value realization.

Why It Might Be a Fit

The ideal candidate will have a minimum of five years of experience in Customer Success or Account Management, excellent relationship management, communication, and problem-solving skills, and strong business acumen with the ability to translate customer goals into measurable outcomes.

Requirements

• A minimum of five years of experience in Customer Success or Account Management
• Experience independently managing a portfolio of strategic, enterprise, or high-value customer accounts
• Documented measurable improvements in retention, revenue growth or customer adoption
• Excellent relationship management, communication, and problem-solving skills
• Strong business acumen with the ability to translate customer goals into measurable outcomes
• Experience managing multiple accounts in a fast-paced, cross-functional environment

Benefits

• Medical, dental, vision, life, and long-term disability coverage
• 401(k) plan
• Bonus opportunities
• Paid holidays
• Paid time off