Customer Success Manager – Digital Marketplace

Role Overview

Leads marketplace growth by acquiring and supporting buyers across Africa and MENA, ensuring trust, satisfaction, and long-term adoption.

What You Will Do

Lead onboarding and relationship management for B2B buyers and partners, define and execute go-to-market and marketing strategies, build and manage localized customer success teams, and own customer satisfaction, escalations, and trust-building mechanisms.

Why It Might Be a Fit

Requires 8+ years of experience in customer success, sales, or account management in digital platforms or logistics, with a strong background in emerging markets, especially Africa/MENA.

Requirements

• Min 8 years in customer success, sales, or account management in digital platforms or logistics
• Strong background in emerging markets, especially Africa/MENA
• Proven success in building scalable onboarding and support models
• Experience leading distributed teams across multiple geographies