Customer Experience Manager (SME)

As Customer Experience Manager, you will play a key role in delivering an exceptional experience for our customers by resolving issues efficiently, providing proactive support, and ensuring they get the most value from our product.

Requirements

• Bachelor’s degree (BS/BA) preferred; Associate degree (AA/AS) accepted with 4 – 8 years of relevant military experience.
• Minimum of 4 years of military aviation experience required, including backgrounds such as Pilot, Enlisted Aviator, or Aviation Resource Management.
• Strong understanding of aviation operations, workflows, and customer support within a military or operational environment.
• Experience collaborating with cross-functional teams and supporting operational or mission-critical systems preferred.