Head of Account Management

The Head of Account Management owns account management, builds the function, and sets the standard for how this operates at scale. The role involves designing the operating model, building playbooks, and hiring and leading the account management team.

Requirements

• 5+ years in account management, client success, or CS leadership
• Background in management consulting, B2B agency, high-growth info or coaching business, or SaaS
• Experience in building or redesigning a CS or AM operating model
• Ability to lead or grow a team
• Native or near-native written and spoken English

Benefits

• Competitive base salary ($20,000–$25,000 USD / Month)
• Performance bonus tied to retention and expansion outcomes
• Fully remote work option
• Full-time, stable role at a profitable bootstrapped company