Team Lead Supplier Management Customer Operations

Role Overview

The Team Lead Supplier Management Customer Operations will lead the Supplier Management Customer Operations team within the Airbus Americas Customer Services organization. The team focuses on resolving daily operational supplier-related topics escalated by Operators across North and Latin America.

What You Will Do

Manage an allocation of strategic regional Customers and ensure resolution of customer queries related to supplier management for equipment, cabin and engine suppliers within lead time targets. Qualify and record queries in Customer Relationship Management tools.

Why It Might Be a Fit

The ideal candidate will have a strong customer relationship management, cross-cultural communication, executive presentation, and negotiation skills. Ability to work under high pressure and tight deadlines.

Requirements

• Master’s degree in Engineering, Business Administration, Supply Chain Management, Logistics, or Quality Management.
• Minimum of 8 years of technical aviation experience with a focus on aftermarket, MRO, or Airline operations.
• At least 4-5 years in a team management or supervisory role