Customer Onboarding Project Manager

Airship is looking for a Customer Onboarding Project Manager to drive the onboarding experience for new customers. The ideal candidate will have 3+ years of experience in a client-facing project management or implementation role, with a focus on managing multiple complex projects simultaneously and ensuring a smooth onboarding process.

Requirements

• 3+ years of direct experience in a client-facing project management or implementation role
• Proven ability to manage multiple complex, multi-month implementation projects simultaneously
• Strong verbal and written communication skills, with the ability to work effectively with both technical and non-technical stakeholders
• Proficiency in project planning tools (e.g., Jira, Asana, Monday.com, Microsoft Project) to track and report on project status
• Demonstrated skill in risk management and proactive identification of project roadblocks
• Strong organizational and time management skills with a focus on outcomes
• Ability to work independently while collaborating effectively in a team environment
• Fluency in English required
• Experience experimenting with AI tools in your personal or professional life – or an eagerness to learn!

Benefits

• Competitive medical, dental, and vision insurance options for you and your dependents
• Flexible time off, company paid holidays, paid parental leave, and paid volunteer time off
• Support for your overall wellbeing with mental health and wellness resources
• Employer-subsidized life insurance as well as short-term and long-term disability
• A digital-first work environment and a monthly stipend to support remote work
• Mentorship and growth opportunities to build skills and accelerate professional development