Role Overview
Responsible for developing customer relationships that promote customer loyalty, working closely with customers to ensure exceptional service and identifying areas for improvement.
What You Will Do
Retain existing customers, assist with customer expansions, oversee service delivery, establish relationships with internal stakeholders and vendor/carrier partners, and develop business relationship strategies.
Why It Might Be a Fit
The ideal candidate will have a high degree of independent decision-making authority, understand basic data center infrastructure, and be able to communicate Aligned’s unique product offerings and services to support customer needs.
Requirements
- Bachelor’s degree in business or related field or equivalent business experience
- Minimum 2-5 years in strategic customer management, contract management, leveraging partners and resources to support customer expansion and experience
- Preferred background in critical facilities, high tech and fast paced, high growth companies
- High degree of independent decision-making authority
- Understand basic data center infrastructure
- Proficient in the use of technology and software platforms to generate business reviews, conduct audits of customer data, and ensure service tickets are executed upon (strong proficiency using ServiceNow)
To apply for this job please visit aligneddc.wd12.myworkdayjobs.com.
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