Role Overview
The Remote Customer Success Lead is a critical frontline leader and subject matter expert responsible for managing complex, urgent, and high-visibility member escalations.
What You Will Do
Take full ownership of complex, urgent, and high-visibility member escalations, ensuring timely and complete resolution.
Why It Might Be a Fit
This role requires strong ownership, sound judgment, and a deep commitment to service recovery excellence.
Requirements
- Strong knowledge of Medicare Managed Care plans
- 3+ years of customer service experience
- Previous Lead or equivalent experience
- Working knowledge of Microsoft Excel, PowerPoint, SharePoint, and Power BI
- Experience with Microsoft Teams and case management systems
- Strong communication skills with the ability to bridge people, process, and technology
- Demonstrated ability to handle high-pressure situations with professionalism and sound judgment
- Strong ownership mindset and accountability
- Empathy and emotional intelligence in high-stress interactions
- Conflict resolution and de-escalation expertise
- Critical thinking and problem-solving skills
- Ability to influence and support peers without direct authority
Benefits
- Dental insurance
- Vision insurance
- Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.
To apply for this job please visit alignmenthealthcare.wd12.myworkdayjobs.com.
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