Customer Success Manager – EMEA

Alpaca is seeking a Customer Success Manager to enable financial markets access for everyone on the planet. The role will involve managing customer relationships from contract signature to renewal, ensuring customer satisfaction, retention, and success. As a Customer Success Manager, you will be the front line in our pursuit of enabling financial markets access for everyone on the planet.

Requirements

• 4-6 years of experience in a customer success role, managing customer relationships
• Comfortable working EMEA hours (GST/GMT/ET) in a remote setup
• Understanding of and experience with key technology concepts, such as SaaS and APIs
• FinTech experience, especially with broker-dealer business
• Ability to work remotely and independently, and to self-manage time and obligations

Benefits

• Competitive Salary & Stock Options
• Health Benefits
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card