Analyst/ Sr Analyst, Customer Experience Planning

Join our American Airlines family and explore a world of possibilities. As an Analyst/Sr Analyst, Customer Experience Planning, you’ll support the development and execution of strategic initiatives that enhance the airline’s customer experience.

Requirements

• Support the creation of presentation materials for senior leadership
• Maintain the Customer Experience Operating Budget tracker
• Maintain and update CX initiative roadmaps
• Assist in the development of customer experience strategies
• Build and maintain dashboards and reports to monitor CX performance

Benefits

• Travel Perks
• Health Benefits
• Wellness Programs
• 401(k) Program
• Employee Assistance Program
• Pet insurance
• Discounts on hotels, cars, cruises