As a General Manager, Airport Customer Experience, you will manage airport operations, optimize business performance, lead people, and cultivate relationships with diverse audiences. You will oversee daily airport activities, assess resources, and execute performance goals while maintaining safety, security, and compliance standards. You will also lead, motivate, and develop employees to deliver superior customer service.
Requirements
- Directs and manages daily airport operation activities
- Assesses and executes resources to optimize station performance
- Monitors and reports station performance
- Establishes relationships with internal and external stakeholders
- Coordinates with local airport authorities and government agencies
- Manages scheduled, off-scheduled and charter flight operations
- Oversees and manages budget and financial administration
- Leads and develops employees to perform in a safe and efficient manner
- Maintains company standards of safety and security
- Partners with vendors and contractors
- Preserves integrity and ethical values
Benefits
- Travel Perks
- Health Benefits
- Wellness Programs
- 401(k) Program
- Employee Assistance Program
- Pet Insurance
- Discounts on hotels, cars, cruises
To apply for this job please visit jobs.aa.com.
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