Customer Sales Operations Specialist

Role Overview

The Sales Operations Specialist proactively manages the day-to-day customer and sales operation, to deliver flawless customer experience, and owns delivery of the 0-3 months revenue target through disciplined forecast monitoring (demand control) and execution.

What You Will Do

Own delivery of the 0–3 month revenue plan through disciplined demand control, monitoring bookings, backlog, forecast and supply position to identify risks early, drive actions, and remove blockers that impact near-term revenue. Proactively identify and propose suitable alternatives (product substitution), confirm availability and commercial impact, obtain required approvals, and updating quotes, orders and customer communications accordingly.

Why It Might Be a Fit

Strong commercial acumen with expertise in pricing, deal economics and sales operations across the quote-to-cash lifecycle. Excellent stakeholder management skills and a passion for delivering a flawless service to customers, able to work effectively cross functionally.

Requirements

• Strong commercial acumen with expertise in pricing, deal economics and sales operations across the quote-to-cash lifecycle.
• Excellent stakeholder management skills and a passion for delivering a flawless service to customers, able to work effectively cross functionally.
• Clear and effective communication skills (written and verbal); ability to manage customer expectations and proactively influence the outcome.
• High attention to detail and strong process discipline
• Strong analytical and problem-solving skills; able to translate data into clear actions and recommendations
• Advanced Excel skills (pivot tables, lookups); experience with BI/reporting tools (e.g., Power BI/Tableau) is an advantage
• Strong proficiency with Microsoft Dynamics CRM (Dynamics 365) and confidence working across CRM and ERP.
• 3-5 years’ experience in Inside Sales, Sales Operations, or Customer Service within a multinational manufacturing organisation.
• Demonstrated experience supporting sales teams and senior leadership.
• Experience in process improvement, forecasting, and sales performance management.
• Experience working with an ERP system (e.g., SAP, JD Edwards, Oracle or similar) and understanding of order management and master data
• Strong proficiency in Microsoft 365 (Excel, PowerPoint, Teams)
• Third-level qualification in Business, Finance, Analytics, Operations or a related discipline (or equivalent experience)

Tagged as: Excel, Forecasting, Microsoft Dynamics, Power BI, Tableau