Role Overview
The Customer Success Manager will provide top quality post-sale support on customer inquiries for content syndication, display advertising, and data services. They will need to quickly become an expert on the full operational process from initial quote to campaign completion and wrap-up generation on all products sold in their team.
What You Will Do
The CSM will manage internal and external client-facing resources, work with operations teams to ensure customer support, identify and escalate situations requiring urgent attention, develop strategies to help customers see greater success with Anteriad, and execute and present reports.
Why It Might Be a Fit
The ideal candidate will have 5+ years of experience in providing support, preferably in a demand generation and/or direct database marketing environment, and be an exceptional communicator with a strong team orientation and a skill for marketing integrated online and offline data-driven solutions.
Requirements
- 5+ years of related experience in providing support
- Experience with database products and services
- Exceptional communication skills
- Strong team orientation
- Skill for marketing integrated online and offline data-driven solutions
Benefits
- Comprehensive medical coverage
- Dental and vision coverage
- Company paid short-term disability, long-term disability, and life insurance
- Optional supplemental life, accident, and critical illness insurance plans
- 401K with company match
- Flexible PTO and generous holiday schedule
- Fully paid primary caregiver leave (12 weeks) & parental bonding leave (2 weeks)
To apply for this job please visit job-boards.greenhouse.io.
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