Customer Success Manager, DACH

Role Overview

Join Anthropic’s Customer Success team as a Customer Success Manager in Munich, Germany, to pioneer the future of enterprise AI adoption. As a Customer Success Manager, you’ll be the strategic partner and trusted advisor to our most complex customers across DACH, helping them harness the full potential of all our Claude capabilities.

What You Will Do

You’ll develop genuine partnerships with customers, gaining a deep understanding of their business objectives, strategic direction, AI vision, and technical needs. You’ll draw on both your business acumen and technical expertise to serve as a strategic advisor throughout their journey with us.

Why It Might Be a Fit

You’ll be a pioneer – helping to build regional processes, establishing new customer relationships, and representing Anthropic’s brand in a high-growth market. You’ll operate with significant autonomy while maintaining strong alignment with global teams, requiring someone who thrives in ambiguous environments and can work effectively across time zones.

Requirements

• 6+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/ Functional Consultant, Success Engineer or similar) in region
• Experience driving success across both consumption-based and seat-based business models
• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns
• Experience explaining and demonstrating technical products to various audiences
• Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
• Cross-functional collaborator who represents the customer in a positive, proactive manner
• Strong project management skills and ability to manage multiple customer relationships
• Fluency in German and English

Benefits

• Annual compensation range of €150.000—€190.000 EUR
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Lovely office space in which to collaborate with colleagues

Tagged as: Project Management