Customer Success Manager

Role Overview

We’re looking for a Customer Success Manager to help our customers maximize the value they get from Arena. You’ll work across the full customer lifecycle — from onboarding and adoption to retention, renewal, and expansion — while partnering closely with Sales, Product, Engineering, and Support.

What You Will Do

Own a portfolio of customers and build strong, long-term relationships with key stakeholders. Lead onboarding, adoption, and customer success initiatives throughout the customer lifecycle.

Why It Might Be a Fit

Must-have experience in Customer Success, Account Management, or a similar customer-facing role, preferably in B2B SaaS. Experience managing the customer lifecycle, including onboarding, adoption, retention, and renewals.

Requirements

• 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role, preferably in B2B SaaS
• Experience managing the customer lifecycle, including onboarding, adoption, retention, and renewals
• Strong business acumen and ability to understand customer goals and identify opportunities and risks
• Excellent communication and stakeholder management skills across both technical and business audiences
• Strong organizational skills and ability to manage multiple customers and priorities simultaneously
• Experience working cross-functionally with Sales, Product, Engineering, and Support teams
• Advanced English, both written and spoken, with confidence communicating with native English speakers on a daily basis

Benefits

• Competitive salary package & benefits
• 4 weeks of paid time-off
• Learning and Development budget
• Key moment to join Arena in terms of growth and opportunities
• Ability to put your stamp on real-world AI applications that serve millions of users
• Fast-learning environment, entrepreneurial and strong team spirit
• Multiple nationalities: cosmopolite & multi-cultural mindset
• Our people matter, work-life balance is important at Arena