Emergency Communications Operations Manager

The Emergency Communications Operations Manager will oversee the day-to-day operations of the Emergency Communications Center (ECC) and supervise the operational readiness of supervisors to ensure the ECC is properly staffed at all times. The ideal candidate will have excellent communication skills, sound judgement, and the ability to thrive in a high-pressure, fast-paced environment.

Requirements

• Overseeing 24/7 ECC operations
• Developing staffing plans and schedules
• Identifying key trends and best practices
• Performing supervisory responsibilities
• Conducting performance management duties
• Reviewing call and dispatching processes
• Developing operational policies and procedures

Benefits

• Health Insurance
• Retirement Plan
• Paid Time Off