Head of Revenue Strategy & Execution – CX

Role Overview

The Head of Revenue Strategy & Execution – CX will lead the Customer Experience (CX) function within Asana’s Revenue Strategy & Execution team, owning how Asana retains and grows its customer base operationally.

What You Will Do

The role involves owning the annual CX GTM plan, the global retention forecast, and the CX operating model, as well as leading strategic initiatives and building and leading a small team of strategy and operations professionals.

Why It Might Be a Fit

The ideal candidate will have 10+ years of experience in Revenue Strategy & Operations, Customer Success Operations, or Management Consulting, and a proven track record of owning a strategy and operations function end-to-end.

Requirements

• 10+ years’ relevant experience in Revenue Strategy & Operations, Customer Success Operations, or Management Consulting
• 3+ years managing and developing a team (SaaS post-sales or retention experience strongly preferred)
• Proven track record owning a strategy and operations function end-to-end
• Strategic mindset with demonstrated experience moving beyond data reporting to strategy and program design
• Executive partnership skills with the ability to command a room of senior stakeholders
• Hands-on expertise in annual GTM planning, book carve and capacity modeling, quota setting, and retention target design across a global organization
• Proficiency in Salesforce (CRM), with preferred experience in BI tools (Tableau) and SQL (e.g., Databricks)
• Demonstrated ability to lead complex, end-to-end change management programs across a global organization
• Comfort and resilience in fast-paced, ambiguous environments with the ability to build scalable processes

Benefits

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences