Aura connects people around the world through a brilliant photo-sharing experience. As a Customer Experience Specialist, you will support customers via email, phone, and chat, delivering a high-quality, human-first experience, making them feel like family.
Requirements
- Fluent in English (written & spoken)
- 1+ year customer support experience (email/chat/phone environment)
- Experience with Zendesk or similar CRM tools
- Strong communication and empathy skills
- Technical aptitude (iOS / Android apps, connectivity troubleshooting)
- High attention to detail and problem-solving ability
- Comfortable learning new tools, systems, and technologies quickly
- Flexibility to work 2–5 weekends during peak periods
Benefits
- Competitive compensation
- Employer-sponsored 401(k) with 100% match for the first 4% of contributions
- Comprehensive health plans
- Generous stock option program
- Flexible time off
- Monthly fitness and wellness allowance of up to $150
- Lunch and snacks on us every day in our NYC and SF offices
To apply for this job please visit auraframes.com.
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