Aura connects people around the world through a brilliant photo-sharing experience. We are seeking a Customer Experience Specialist to support customers via email, phone, and chat, delivering a high-quality, human-first experience.
Requirements
- Fluent in French, Dutch, and English (written & spoken)
- 1+ year customer support experience (email/chat/phone environment)
- Experience with Zendesk or similar CRM tools
- Strong communication and empathy skills
- Technical aptitude (iOS / Android apps, connectivity troubleshooting)
- High attention to detail and problem-solving ability
Benefits
- Competitive salary
- Stock options
- Benefits (such as wifi expenses and fitness/wellness allowance)
- Flexibility to work from home
- 25 days holiday + 8 UK public holidays
To apply for this job please visit auraframes.com.
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