Customer Success Manager

Customer Success Manager role in Melbourne, Australia, involves managing client relationships, driving retention and growth, and building trusted partnerships with clients to maximize the value of Thomson Reuters ONESOURCE products and solutions.

Requirements

• Minimum 5–8 years’ experience in Customer Success, Account Management, or a similar client-facing role.
• Proven track record of retaining and growing a portfolio of accounts.
• Strong relationship-building skills, including experience engaging with C-level stakeholders.
• Excellent account planning, organisation, and prioritisation skills.
• Highly customer-focused with strong commercial awareness.
• Outstanding verbal and written communication skills, with the ability to explain complex ideas clearly.
• Proficient in Salesforce or equivalent CRM platforms, with the ability to manage high levels of activity across a large portfolio.

Benefits

• Flexible work arrangements, including work from anywhere for up to 8 weeks per year.
• Comprehensive benefit plans, including flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.