Customer Success Manager I, Supplier-1

The Customer Success Manager I is responsible for managing a portfolio of customers by building strong relationships, driving product adoption, and supporting retention efforts. This role focuses on delivering value through proactive engagement, resolving customer needs, and identifying opportunities for optimization.

Requirements

• 1+ years of sales or customer management experience
• Proven ability to prioritize and execute in a fast-paced, high-intensity environment
• Strong written and verbal consultative communication skills

Benefits

• 18 days PTO
• 11 Holidays
• 16 hours per year of paid Volunteer Time Off
• Competitive Healthcare
• High Deductible Heath Plan Option
• 100% AvidXchange paid Dental Base Plan Coverage
• 100% AvidXchange paid Life Insurance
• 100% AvidXchange paid Long-Term Disability
• 100% AvidXchange paid Short-Term Disability
• Employee Assistance Program
• Onsite Health Clinic with Atrium Health
• 401(k) Match
• Parental Leave
• Discounts on Pet, Home, and Auto insurance
• WeeCare Childcare Service
• Perks at Work
• Onsite gym fitness center, yoga studio, and basketball court
• Tuition Reimbursement