Head of Customer Success

Role Overview

As Head of Customer Success, you’ll own the entire post-sale customer experience at Bask, leading and growing the Customer Success team, setting the strategy and operating model for how we serve customers, and being accountable for the metrics that matter most.

What You Will Do

Lead and build the team, design the team structure, account segmentation, and coverage model, own the strategy and numbers, build the operating system, stay close to customers, and be the voice of the customer.

Why It Might Be a Fit

We’re looking for a leader who builds a team in an AI-first and customer-obsessed image, with 10+ years of experience in Customer Success, Account Management, or Client Services, ideally at a SaaS or platform company.

Requirements

• 10+ years of experience in Customer Success, Account Management, or Client Services, ideally at a SaaS or platform company
• 4+ years of experience leading Customer Success teams, including hiring, coaching, and performance management
• Experience in e-commerce
• Experience with large- to enterprise-sized customer book of business
• Creative problem solver with a determination to succeed
• Independent and motivated, with the wisdom to seek help where needed
• An entrepreneur
• Highly articulate, ability to communicate effectively both when speaking and writing
• Highly organized, with the ability to juggle multiple projects in a fast-paced environment
• Comfortable collaborating with different teams (product, sales, marketing, etc.)

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401(k) or retirement plan
• Paid time off
• Paid holidays
• Flexible work hours
• Remote work options