The Customer Experience Manager (CEM) is responsible for driving customer satisfaction and retention by leading and delivering an exceptional service experience for an assigned book of business. The ideal candidate should have experience working in benefits consulting and supporting a book of business, and engaging with insurance carriers and vendors to ensure effective execution on behalf of the customer.
Requirements
- 3 years of benefit account management experience supporting a benefit consulting team with demonstrated success in supporting a complex book of business.
- Requires knowledge in benefits and renewal workflow management to effectively service a large client portfolio.
- Life & Health Producer’s License.
- Working knowledge of MS excel, Word, and PowerPoint.
Benefits
- Flexible Time Off
- Remote-first environment
- Health Benefits that include: Medical/Dental/Vision, HSA & FSA, HRA, Life, Disability, & Employee Assistance Program
- Wellness Benefits that include: Headspace, Wellhub, Rocket Lawyer, One Medical Membership, Kindbody, Financial education with Betterment
- Stock Options
- Remote Work Stipend: A $1,000 WFH Stipend
- Paid Parental & Bonding Leave
- Employee Referral Bonus Program
To apply for this job please visit job-boards.greenhouse.io.
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