Senior Manager, Revenue Operations

Role Overview

This role sits within the Revenue Operations organization and is responsible for translating go-to-market strategy into scalable processes, systems, and insights that improve pipeline health, customer outcomes, and revenue performance. As the AI-powered GTM technical landscape continues to evolve, this role will be instrumental in engineering the latest artificial intelligence and machine learning technologies to enhance GTM processes and decision-making, ensuring responsible implementation that drives measurable business impact.

What You Will Do

Own the end-to-end Operations function across Sales, Partner and Customer Success, act as the operational partner to Sales and Customer Success leadership, enabling pipeline growth, customer retention and expansion growth through strong process, systems, and analytics.

Why It Might Be a Fit

The ideal candidate will have 6+ years of experience in sales operations, customer operations, revenue operations, business operations, strategy, or a related role in a SaaS or technology environment, and 3+ years of people management experience, preferably leading senior individual contributors or managers.

Requirements

• 6+ years of experience in sales operations, customer operations, revenue operations, business operations, strategy, or a related role in a SaaS or technology environment
• 3+ years of people management experience, preferably leading senior individual contributors or managers
• Strong analytical skills with hands-on experience in financial modeling, Excel/Sheets, and BI tools (Looker, Tableau, or similar)
• Experienced in leveraging AI tools to solve reporting needs and building agents to perform repetitive tasks
• Deep understanding of the full revenue lifecycle, including pipeline management, forecasting, territory and quota planning, onboarding, retention, expansion, and services delivery
• Experience working with GTM Systems (Salesforce preferred; Gainsight or similar a plus)
• Proven ability to scale sales and customer-facing teams through process, systems, and data
• Strong program management skills with the ability to manage multiple initiatives in a fast-paced environment
• Excellent communicator and stakeholder manager who builds trust across functions
• A thoughtful, execution-oriented leader with a revenue- and customer-first mindset

Benefits

• Variable compensation (such as bonus or commission)
• Equity
• Benefits in accordance with local policies