Global Technical Account Management Lead, Cash App Pay, Afterpay & Clearpay

Block is looking for a lead for our global Technical Account Management (TAM) team supporting Cash App Pay, Afterpay, and Clearpay merchants. This team keeps merchants healthy and growing through post-sales technical partnership that protects performance, surfaces opportunity, and drives commercial outcomes.

Requirements

• Significant experience in technical account management, solutions engineering, customer success, or technical program management within payments, fintech, e-commerce, or SaaS
• Experience leading and managing people, including distributed or global teams
• A track record of building and scaling technical post-sales functions – including close collaboration with Solutions Engineering and pre-sales teams – that drive measurable commercial outcomes
• Technical fluency across payments infrastructure, APIs, integrations, and e-commerce platforms. You’re comfortable engaging with both merchants and engineering teams.
• Experience defining team strategy, setting KPIs, and building performance measurement in environments where success is not easily quantified by ticket volume alone
• Ability to build cross-functional partnerships with GTM, Product, and Engineering at leadership levels
• Experience working across multiple regions and navigating the complexity of global markets with different products, regulations, and merchant needs
• Experience managing through organizational change – building team culture, refining operating models, and creating clarity in ambiguous environments
• Strong communication skills. You can represent your team’s work and impact to leadership, articulate strategy clearly, and advocate for resources and investment.
• Direct experience with buy-now-pay-later (BNPL), payment processing, or merchant acquiring is a plus
• Background in incident management and merchant-facing escalation processes is a plus

Benefits

• Remote work
• Medical insurance
• Flexible time off
• Retirement savings plans
• Modern family planning