Senior Customer Success Manager

Role Overview

Manages engagement efforts and supports select customer accounts to drive greater customer satisfaction and utilization of assigned products to maximize customer retention.

What You Will Do

Provides account training, acts as a liaison between assigned accounts and sales representatives and other Bloomberg Industry Group departments, identifies up-sell opportunities, and answers customer inquiries in a timely fashion.

Why It Might Be a Fit

Establishes long-term relationships with customers and identifies up-sell opportunities, proactively monitors account health and crafts engagement strategies.

Requirements

• Knowledge of assigned market (e.g. law firms, tax & accounting, corporations) preferred.
• Proven ability to prioritize accounts and manage multiple projects and activities to meet business’ objectives and deadlines.
• Strong analytical, organizational and interpersonal communication skills.
• Ability to travel to within assigned territory.

Benefits

• Compensation Range: $95,000.00-$125,000.00
• Client Incentive Bonus program with quarterly and annual incentive elements