Manager – AI Operations (Remote)

Role Overview

The Manager – AI Operations will lead the ongoing monitoring, optimization, and operational governance of AI-enabled capabilities within BMO’s Virtual Connect contact centre. This role partners closely with product, technology, analytics, and risk to ensure AI solutions operate effectively, deliver measurable business value, and meet enterprise standards.

What You Will Do

The Manager – AI Operations will support Platform Product Owner in executing AI initiatives, work with stakeholders to interpret business results, and provide planning, support, and recommendations to improve operational effectiveness.

Why It Might Be a Fit

The ideal candidate will combine operational expertise with an understanding and deep curiosity for AI to drive value for BMO Virtual Connect. Experience with contact centre operations using AI or cloud contact centre platforms such as Amazon Connect would be an asset.

Requirements

• Typically between 5 – 7 years of relevant experience
• Post-secondary degree in related field of study or an equivalent combination of education and experience
• Deep knowledge and operational proficiency gained through education and business experience
• Verbal & written communication skills – In-depth
• Collaboration & team skills – In-depth
• Analytical and problem solving skills – In-depth
• Influence skills – In-depth
• Data driven decision making – In-depth

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans