Senior Customer Success Manager

Board Intelligence is a technology and advisory firm that provides AI-powered software tools, evaluation frameworks, and advisory services to make boards more effective. We’re looking for a Senior Customer Success Manager to join our thriving Customer Success team.

Requirements

• Demonstrable experience in Customer Success or Account Management in a B2B SaaS environment
• Strong understanding of SaaS business models and customer success metrics
• Proven experience owning the renewal process and successfully negotiating contract renewals with senior leaders
• Ability to interpret usage data, engagement metrics, and business outcomes to proactively identify risks and opportunities
• Exceptional relationship-building and communication skills
• Proactive and self-motivated with excellent time management
• Customer-centric approach with genuine passion for helping customers succeed

Benefits

• Private Pension Scheme
• BUPA Health and Dental insurance
• Group life assurance
• 26 holiday days per calendar year
• Cycle to work scheme
• Employee Assistance Program
• Eyecare and Flu Jab vouchers