Customer Experience Associate

We are seeking a Customer Experience Associate to join our Product team. The role will support offshore agents and establish processes to provide fast and thoughtful support to members, while also working on new projects with the Customer Service Manager.

Requirements

• Strong work ethic
• Ability to learn quickly
• Excellent time management and organizational skills
• High attention to detail and accuracy
• Strong prioritization skills
• Creative intuition
• Ability to do math and conduct data analysis
• Excellent communication and interpersonal skills
• Interest in eCommerce, Direct to Consumer, and/or the book business

Benefits

• Paid time off
• 401k Matching
• Retirement Plan
• Generous Parental Leave
• Tuition Reimbursement