Customer Experience Professional

Role Overview

The Customer Experience Professional provides exceptional customer service while supporting daily operational needs. This position assists customers with inquiries, coordinates appointments, deliveries, and service needs, maintains accurate customer records, and completes location-specific tasks.

What You Will Do

Answer customer calls, coordinate appointments, deliveries, and customer requests, keep customer information and interactions accurate and up to date, help resolve customer concerns, and assist with daily cash balancing, audits, and other location-specific tasks.

Why It Might Be a Fit

We are looking for individuals with high school diploma, 1–3 years of experience in customer service, strong communication, problem-solving, multitasking, and organizational skills, and proficiency with customer service software, CRM systems, and scheduling tools.

Requirements

• High school diploma required; additional degrees or certifications are a plus.
• 1–3 years of experience in customer service, product service, logistics coordination, or a related field.
• Strong communication, problem-solving, multitasking, and organizational skills.
• Proficiency with customer service software, CRM systems, and scheduling tools.
• Collaborative, team-oriented mindset with the ability to work across departments.

Benefits

• Personal and Professional Development opportunities
• Employee Stock Ownership Plan (ESOP)
• Paid-Time Off
• Birthday off with pay
• Paid Parental Leave
• Educational Reimbursement
• Generous product discount
• 401K retirement plan with company match
• Health, Life, Dental, and Vision Insurance
• Long, short term disability insurance
• Health and Wellness Program