Customer Success Manager, Public Sector

Box is the leader in Intelligent Content Management. We help organizations fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. Join our Public Sector team as a Customer Success Manager to help drive the adoption and expansion of Box within Federal, State, and Local agencies, and reimagine how they manage content, automate workflows, and unlock the power of AI.

Requirements

• 3+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing role in SaaS
• Experience working with enterprise customers and engaging with senior stakeholders and executives
• Demonstrated ability to translate customer needs into practical solutions and business outcomes
• Comfort navigating both technical and business conversations, including discussing integrations, systems, and data flows at a high level
• Solid hands-on experience with modern AI platforms and tools, with enough technical depth to understand, evaluate, and challenge solutions without needing to write production code
• Strong communication and storytelling skills, with the ability to articulate value clearly and persuasively

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance
• Tuition Reimbursement